THE NAIL SHACK Cancellation Policy

While we understand that emergencies happen from time to time, the salon has a cancellation/rescheduling policy. Please read carefully and thoroughly.

CANCELLATION POLICY for ALL REGULAR SERVICES

All New Clients are required to pay a service deposit when scheduling an appointment. An invoice will be emailed with a due date and deposit amount.

Cancellation 48 hours - Your appointment can be canceled, changed, or rescheduled (excluding customized/specialized pedicures). There is no cancellation fee due if canceled in this timeframe. You must cancel online or call the salon before the 48 hours. Text messages will not be accepted.

Cancellation 24 hours or less - the full-service amount will be due at the next scheduled appointment.

If you have canceled 2 appointments in a row, you will be required to pre-pay or be put on a waiting list.

1 No show – Full amount is due before scheduling future appointments. If no other appointments are scheduled, the card on file will be charged.

If the appointment is changed on the same day, you will still be required to pay for the scheduled service (dropping a service, changing a service that is different in time, etc.).

The salon has a non-refundable service policy. Refunds will not be given at any time for a service.

CANCELLATION POLICY for CUSTOMIZED/SPECIALIZED PEDICURES

Please call the salon to schedule this service or schedule online. We require a non-refundable deposit of $40 at the time of booking. An invoice will be emailed to your email address. If the deposit is not received by the due date your appointment will be cancelled/declined. The deposit ($40) will be subtracted from the service total on the day of your visit. While we understand emergencies happen from time to time this policy will remain in effect.

We require a 2-week notice to move your deposit and reschedule to a different date to retain your deposit, one time. Any cancellation after that you will be required to pay a new deposit. If you schedule an appointment in less than 2 weeks, the same policy will remain in effect.

If a deposit has not been collected and you cancel or reschedule the full service total will be due at your next appointment. You will forfeit your deposit if you do not call to cancel or miss your appointment within the cancellation timeframe.

If you no show or don't call, I require you to pay the remaining 50% of the missed appointment and leave another 50% deposit.